Shift Leader Training Day #2,3 & 5-7

Day #2, 3, 5-7 of Shift Leader training you will learn how to lead a successful shift from both your General Manager and Shift Leaders. All items below will be trained throughout your 7 shifts (keep in mind you are learning knowledge during this time).

The items listed below will be taught at some point throughout the 7 shifts (some more than once) depending on what is happening on the shift your training and the trainer.

If at any time you feel you need to revisit an area or haven’t learned something you need to say something to the General Manager of your store.

 

At the end of your shift please come back to this page and complete the sign off forms.

 

  • Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
    • Walk on / Walk off Shift
    • Communicate through the huddle board
    • Using one minute huddles
    • Assign primary and secondary tasks
    • Effectively coaching
  • Utilize the huddle board to effectively position the team
    • Fill out all areas of huddle board
    • Aces in Places
    • Assign primary and secondary tasks
    • Communicate huddle board items to the team
  • Know and support appropriate personnel policies, labor laws and safety procedures
    • Review all policies , laws, and procedures
    • Enforce all policies, laws, and procedures
    • Knows to coach all policies, laws , and procedures
    • Sends someone home professionally if the violate
  • Ensure all security procedures are executed (safe procedures, open/close procedures )
    • Review open/closing procedures
    • Review all safe cash handling procedures
    • Enforce all open/close procedures
    • Enforce all safe cash handling procedures
    • Knows how to fill out cash log for register and safe log
  • Transition into opening/closing duties
    • Follow transition checklist
    • Uses Flow chart
    • Communicate to on coming or outgoing manager
    • Knows what store policy is for equipment issues (POS, Music, TV, ect.)
    • Knows how and who to call for Jera issues (shortages, late delivers)
  • Make guests really happy by providing great guest service
    • Set the stage for excellent guest service
    • Talk to your guests ask them how the visit was
    • Makes regular travel paths and takes action
  • Resolve guest complaints/issues
    • Use L.A.S.T. as needed
    • Learn to recognize issues and fix them before the escalate
    • Knows how to do a refund or comp an order and document
  • Lead team members to open, transition, and close shifts
    • On the Fly Coaching
    • Use all checklists effectively
    • Use Flow Chart
    • Use effective travel paths
  • Manage and organize the line and delegate duties to team members
    • Assign special tasks and communicate
    • Uses Flowchart
    • Uses effective travel paths
    • Aces in their places
  • Know and uphold standards for product quality
    • Observe proper procedures and communicate as needed
    • Make sure job aids are in place and used
    • Knows how to fill out all areas of the RED book
    • Knows how to calibrate equipment
    • Communicates to GM equipment issues or send RM request if allowed
  • Work the line as needed
    • Jump in and out to fix bottle necks
    • As managers we always work the line through our morning rushes to ensure our teams are adhering to all policies/procedures/standards each and everyday
  • Promote sales on the shift through suggestive selling and knowledge of in-store promotions
    • Set sales goals
    • Set Suggestive sell targets with cashiers
    • Know the current window
    • Communicate to your team
  • Execute and support all food safety requirements and practice
    • Follow up on Red book execution and follow through
    • Is knowledgeable on times and temps or can get information as needed
  • Control food costs, labor, waste, and cash on the shift
    • Monitor waste
    • Set par levels or use par chart effectively
    • Cut labor if needed
    • Make sure cash handling procedures are adhered to
    • One person to register followed
    • Know various managers tasks (refunds, voids, receipt look up, tax exempt, ect.
  • Count drawers and follow proper daily cash handling procedures
    • Follow all Procedures of Dunbar register counting
    • Logs safe counts correctly
    • Know various managers tasks (refunds, voids, receipt look up, tax exempt, ect.)

 

 

At the end of each shift please fill out the following;

Developing Your People Shift Leader Training

Daily Sign Off