Front Counter Beverage – Day 4 & 5Our guest should be greeted and thanked all in less than 150 seconds in our Drive-Thru stores. Our goal at CLC is to strive to not only be the best at Dunkin’ but the best in the QSR industry, so we set our bars higher.
Today you will continue with your beverage training, however if you are at a Drive-Thru store you will spend the day with a headset on, learning how to prepare everything you already know in the Drive-Thru. If you are in a non-Drive-Thru store then you will continue on the front counter mastering everything you have learned over the past 4 days.We have goals at Dunkin’ just like you have goals in your personal life, our goals are based on if you have a Drive-Thru of not.If you have a Drive-Thru we want our guest greeted and thanked in less than 150 seconds (learn about DT goals HERE)At our Front Counter we want our guest greeted and thanked in less than 120 second.Both these times include ALL 6 of your 6 Steps of Service regardless of what the guest orders. We understand something’s take longer to prepare and if a guest comes in with a large order it may take longer but our goal is our goal. If a guest is waiting longer then the goal we need to ensure all our other guests behind them aren’t waiting as well.Quality of our product is equal to speed to we must ensure that the product is too standards as well. Do not rush or make something incorrect to ensure the speed is there. Our guest come to Dunkin’ for a GREAT quality product fast!!
Click HERE for the 6 Steps of Service At the end of your shift you and your trainer will complete the Developing Your People Recap Form and submit it to the General Manager and Area Manager.At the end of each day you and your trainer will sign off for the day.
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